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Master HDI Support Centre Analyst Certification with World Learns Here

  • Never before offered Free Online One on One coaching with a HDI expert trainer
  • 100% Certification Guaranteed
  • Live online classroom
  • Lowest Price Guaranteed

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Free Fundamental concepts of HDI Ebook

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  • A MUST READ for everyone planning to do HDI certifications.
  • 100 Pages covering Fundamentals of HDI
  • Learn What is HDI, Why do HDI certification, About the HDI certification scheme and more.

Online Class+ One on One coaching + Exam + 100% Guarantee

$649
  • 16 Hours Live Online Classroom.
  • Unlimited One on One coaching.
  • HDI Support Center Analyst Certification cost included
  • Ebook with lifetime validity included.
  • Live case study and exercises.
  • 50+ practice questions and 1 simulation exams.
  • 100% Certification guaranteed.
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WHAT YOU NEED TO KNOW

Live Online Class + Unlimited One on One Coaching – £499

The HDI Support Center Analyst Live online classroom includes a 24 Hour Live session, where an expert trainer will have a highly interactive training sessions covering all the concepts of HDI Support Center Analyst. Post the training the participant will have unlimited one on one coaching ensuring he/she has all the required knowledge to clear the HDI Support Center Analyst certification exam.

A: Once downloaded you can use the e-book for your reference as long as you wish.

A: All of our Online classroom certification training is delivered by accredited trainers with more than 15 years of relevant work experience.

A: HDI offers training that aids individuals in preparing for the certification exams while building their knowledge and developing skills based on the certification standards. The open standards can also be studied independent of any training, and will prepare individuals for the certification exam

A: Yes the HDI Support Center Analyst certification exam voucher is a part of the Online Classroom fees.

A: The Support Center Analyst is an  Online Classroom training is an intensive instructor led training which covers the following topics:

1. Evolution of the Support Center

    Evolution of the Support Center
    Role of the Support Analyst
    Support Center’s Role in the Business

2. Strategic Framework

    Strategic Perspective
    Service Level Agreements
    Standard Operating Procedures
    Business Alignment

3. Service Delivery Methods and Technology

    Service Delivery Methods
    Telephony Systems
    Service Management Systems

4. Support Center Processes and Operations

    Best Practices for IT Service Management
    ITIL Service Support
    Security Management
    Knowledge Management
    Quality Assurance

5. Call Handling Procedures

    Total Contact Ownership
    Procedures for Call Handling

6. Communication Skills

    Communication Process
    Cultural Sensitivity
    Vocal Elements
    Active Listening
    Incident Documentation
    Writing Skills

7. Problem-Solving and Troubleshooting Skills

    Problem-Solving Skills and Types of Thinking Questioning Skills
    Solve Incidents with IMPACT
    Additional Customer Service Skills
    Root Cause Analysis

8. Maximizing Effectiveness

    Your Customer’s Psychological Needs
    Handling Conflict
    Handling Difficult Customer Behaviors
    Stress Management
    The Power of a Service Attitude
    Managing Your Use of Time
    Managing Your Career

A:Front-line technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents, reduce escalations, and master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction

CALENDAR

Course Day & Time Course Type Price
HDI Support Center Analyst
Aug 5 & Aug 6
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now
HDI Support Center Manager
Aug 12-13 & Aug 26-27
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Team Leader
Sept 1 to Sep 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £699.00 Enroll Now
HDI Support Center Analyst
Sept 2 & 3
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now
HDI Support Center Manager
Sept 9-10 & Sept 23-24
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Team Leader
Oct 6 to Oct 8
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £699.00 Enroll Now
HDI Support Center Manager
Oct 14-15 & Oct 21-22
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Analyst
Nov 4 & 5
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now

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FAQ 'S

A:In 1989, HDI became the first professional association created for the technical support industry. Since then, HDI has remained the source for professional development by offering resources to promote organization-wide success through exceptional customer service

A:Each exam consists of 65 multiple choice questions and must be completed in 75 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

A: The duration of this course is 2 days.

A:It is a form of classroom training provided over the internet. This provides students with the convenience of choosing the best location for studying and undertaking the exam.

A:Any device that has been connected to a reliable internet connection and has been installed with quality video codecs and drivers is required to enable students’ stream live training broadcasts sessions.

A:You will never lose any lecture. You can choose either of the two options: 1. View the recorded session of the class available in your LMS. 2. You can attend the missed session, in any other live

A:You can pay by Credit Card, Debit Card or Net Banking from all the leading banks, we use PAYPAL as our payment gateway

A: If in any case, you find yourself not satisfied, we will refund your money. No questions asked.

A:Yes, we provide group discounts when more than 2 candidates get enrolled together.

A:If you have questions or want to know more about the course, you can get in touch with us in three ways:

You can fill up the contact form and we promise to respond in two working days.
You can drop us an email at wecare@worldlearnshere.com mentioning your phone number and convenient time and we will call you back.
You can directly calls us at +44 2037699096 and we will be happy to assist you.

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