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Master HDI Support Center Manager with World Learns Here

  • Never before offered free One on One Coaching with HDI expert Trainer
  • 100% Certification Guaranteed
  • Live Online Classroom Training
  • Money back guarantee

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Your Options for Mastering HDI Support Center Manager

Free Fundamental concepts of HDI Ebook

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  • 100 Pages covering Fundamentals of HDI
  • Learn What is HDI, Why do HDI certification, About the HDI certification scheme and more.

Online Class+ One on One coaching + Exam + 100% Guarantee

$1299
  • 32 Hours Live Online Classroom spread over 3 days.
  • Unlimited One on One coaching.
  • HDI Support Center Manager certification cost included
  • Ebook with lifetime validity included.
  • Live case study and exercises.
  • 50+ practice questions and 1 simulation exams.
  • 100% Certification guaranteed.
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WHAT YOU NEED TO KNOW

Live Online Class + Unlimited One on One Coaching – £899

The HDI Support Center Manager Live online classroom includes a 32 Hour Live session, where an expert trainer will have a highly interactive training sessions covering all the concepts of HDI Support Center Manager. Post the training the participant will have unlimited one on one coaching ensuring he/she has all the required knowledge to clear the HDI Support Center Manager certification exam.

A: All our Online classroom certification training is delivered by accredited trainers with more than 15 years of relevant work experience.

A: Yes the Support Center Manager  certification exam voucher is a part of the Online Classroom fees.

A: The Support Center Manager Online Classroom training is an intensive instructor led training which covers the following topics:

1. The Support Center

    Past, Present, and Future
    Successful Support Centers

2. Effectively Managing Your Support Center

    Support Center Manager Roles and Responsibilities
    Your Role as a Manager
    Your Role as a Support Center Leader
    Code of Conduct and the Support Center
    Effective Communication for a Manager
    Communicating Across Cultures
    Conflict Resolution and Negotiations
    Managing Stress
    Managing Time
    Building Your Team
    Managing Organizational Change

3. Support Center Strategic Management

    The Strategic Perspective
    Building Your Support Center Strategy
    Key Elements of Vision and Mission Statements
    The Support Center as a Business
    IT Financial Management
    Quantifying Costs
    Metrics, Benchmarks, and KPIs – A Primer

4. Support Center Operations Management

    How is Support Center Infrastructure Determined?
    Service Delivery Methods
    Telephony Infrastructure
    Service Management Systems
    Self-Healing Technologies
    Selecting Your Support Center’s Technology

5. Developing Support Center Processes

    Foundations of Support Center Processes
    Service Level Management
    SLAs, OLAs, SOPs, and UCs

6. Service Support Processes

    Support and Restore
    Control and Release
    Service Delivery

7. Metrics and Quality Assurance

    Evaluating Support Center Processes
    Collecting, Analyzing, and Reviewing Data
    Quality Assurance Programs
    Measuring Customer Satisfaction
    Continuous Improvement
    Quality Assurance Tools and Methods

8. Managing the Support Center Team

    People Management
    Workforce Management
    Staffing
    Sourcing
    Recruitment
    Retention
    Performance Management
    Professional Development
    Coaching
    Training

9. Marketing the Support Center

    Why Market the Support Center?
    Benefits of Marketing the Support Center
    Challenges of Marketing the Support Center
    How to Market the Support Center
    Marketing Opportunities

pability assessment model

A:Experienced technical support professionals who must manage all day-to-day functions and master critical performance and customer service strategies.

CALENDAR

Course Day & Time Course Type Price
HDI Support Center Analyst
Aug 5 & Aug 6
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now
HDI Support Center Manager
Aug 12-13 & Aug 26-27
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Team Leader
Sept 1 to Sep 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £699.00 Enroll Now
HDI Support Center Analyst
Sept 2 & 3
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now
HDI Support Center Manager
Sept 9-10 & Sept 23-24
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Team Leader
Oct 6 to Oct 8
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £699.00 Enroll Now
HDI Support Center Manager
Oct 14-15 & Oct 21-22
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Analyst
Nov 4 & 5
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now

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FAQ 'S

A:The support center manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.

A:Each exam consists of 65 multiple choice questions and must be completed in 75 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

A:The course duration is 3 days.

A:It is a form of classroom training provided over the internet. This provides students with the convenience of choosing the best location for studying and undertaking the exam.

A:Any device that has been connected to a reliable internet connection and has been installed with quality video codecs and drivers is required to enable students’ stream live training broadcasts sessions.

A:You will never lose any lecture. You can choose either of the two options: 1. View the recorded session of the class available in your LMS. 2. You can attend the missed session, in any other live

A:You can pay by Credit Card, Debit Card or Net Banking from all the leading banks, we use PAYPAL as our payment gateway

A: If in any case, you find yourself not satisfied, we will refund your money. No questions asked.

A:If you have questions or want to know more about the course, you can get in touch with us in three ways:

You can fill up the contact form and we promise to respond in two working days.
You can drop us an email at wecare@worldlearnshere.com mentioning your phone number and convenient time and we will call you back.
You can directly calls us at +44 2037699096 and we will be happy to assist you.

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