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Master HDI Support Center Team with World Learns Here

  • Never before offered free Unlimited One on One Coaching with HDI Expert Trainer
  • 100% Certification Guaranteed
  • Live Online Classroom learning
  • Money Back guarantee

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Free Fundamental concepts of HDI Ebook

Free!
  • A MUST READ for everyone planning to do HDI certifications.
  • 100 Pages covering Fundamentals of HDI
  • Learn What is HDI, Why do HDI certification, About the HDI certification scheme and more.

Online Class+ One on One coaching + Exam + 100% Guarantee

$899
  • 24 Hours Live Online Classroom spread over 3 days.
  • Unlimited One on One coaching.
  • HDI Support Center Team Leader certification cost included
  • Ebook with lifetime validity included.
  • Live case study and exercises.
  • 50+ practice questions and 1 simulation exams.
  • 100% Certification guaranteed.
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WHAT YOU NEED TO KNOW

Live Online Class + Unlimited One on One Coaching – £699

The HDI Support Center Team Lead Live online classroom includes a 24 Hour Live session, where an expert trainer will have a highly interactive training sessions covering all the concepts of HDI Support Center Team Lead. Post the training the participant will have unlimited one on one coaching ensuring he/she has all the required knowledge to clear the HDI Support Center Team Lead certification exam.

A:HDI Support Center Team Lead training ensures that you learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills.

A: All our Online classroom certification training is delivered by accredited trainers with more than 15 years of relevant work experience.

A: Yes the HDI Support Center Team Lead certification exam voucher is a part of the Online Classroom fees.

A: The HDI Support Center Team Lead Online Classroom training is an intensive instructor led training which covers the following topics:

1. Support Center Overview

    The Evolution of the Support Center
    Role of Desktop Support Technician
    Support Center’s Role in the Business

2. Strategic Framework

    Strategic Perspective
    Service Level Agreements
    Standard Operating Procedures
    Business Alignment

3. Service Delivery Methods and Technology

    Service Delivery Methods
    Telephony Systems
    Service Management Systems

4. Support Center Processes and Operations

    IT Service Management
    ITIL Service Support
    Security Management
    Knowledge Management
    Quality Assurance

5. Customer Management Skills

    Total Contact Ownership
    Procedures for Call Handling
    Procedures for On-site Visits

6. Communication Skills

    The Communication Process
    Cultural Sensitivity
    Vocal Elements
    Active Listening
    Body Language
    Incident Documentation
    Writing Skills

7. Problem-Solving and Troubleshooting Skills

    Problem-Solving and Types of Thinking
    Questioning Skills
    Solve Incidents with IMPACT
    Additional Customer Service Skills
    Root Cause Analysis

8. Maximizing Effectiveness

    Your Customer’s Psychological Needs
    Handling Conflict
    Difficult Customer Behaviors
    Stress Management
    Power of a Service Attitude
    Managing Your Use of Time

sessment model

CALENDAR

Course Day & Time Course Type Price
HDI Support Center Analyst
Aug 5 & Aug 6
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now
HDI Support Center Manager
Aug 12-13 & Aug 26-27
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Team Leader
Sept 1 to Sep 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £699.00 Enroll Now
HDI Support Center Analyst
Sept 2 & 3
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now
HDI Support Center Manager
Sept 9-10 & Sept 23-24
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Team Leader
Oct 6 to Oct 8
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £699.00 Enroll Now
HDI Support Center Manager
Oct 14-15 & Oct 21-22
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom £899.00 Enroll Now
HDI Support Center Analyst
Nov 4 & 5
Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom £499.00 Enroll Now

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FAQ 'S

A:HDI Support Center Team Lead training ensures that you learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team. This course is designed for support professionals who need to develop fundamental management and leadership skills.

A:Technical support professionals who must understand support center processes and best practices and master important daily functions, such as quality assurance monitoring, coaching, and escalation management

A:The Support Center Team Lead serves as the communication link between the team and the manager and is the first point of internal escalation for the customer.

A: The course duration is 2 days.

A:Each exam consists of 65 multiple choice questions and must be completed in 75 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

A:It is a form of classroom training provided over the internet. This provides students with the convenience of choosing the best location for studying and undertaking the exam.

A:Any device that has been connected to a reliable internet connection and has been installed with quality video codecs and drivers is required to enable students’ stream live training broadcasts sessions.

A:You will never lose any lecture. You can choose either of the two options: 1. View the recorded session of the class available in your LMS. 2. You can attend the missed session, in any other live

A:You can pay by Credit Card, Debit Card or Net Banking from all the leading banks, we use PAYPAL as our payment gateway

A:If you have questions or want to know more about the course, you can get in touch with us in three ways:

You can fill up the contact form and we promise to respond in two working days.
You can drop us an email at wecare@worldlearnshere.com mentioning your phone number and convenient time and we will call you back.
You can directly calls us at +44 2037699096 and we will be happy to assist you.

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