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Master ITIL® Operational Support & Analysis with WorldLearnsHere

  • Free One on One Coaching with all options
  • 100% Certification Guaranteed
  • Self Study and Classroom learning options
  • Lowest Price Guaranteed

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Your Options for Mastering ITIL® Operational Support & Analysis

Free – Fundamentals of ITIL® Ebook

Free!
  • A MUST READ for everyone planning to do ITIL® Certification.
  • 100 Pages Fundamentals of ITIL® Ebook
  • Learn What is ITIL®, Why is ITIL® popular,About the ITIL® certification scheme and more

Accredited Ebook + One on One Coaching

$99
  • Accredited E-book covering in dept concept of the lifecycle stage.
  • 50 practice questions & 2 Simulation Exam.
  • Live case studies and exercises.
  • Life long validity.
  • One Hour One on One session with an ITIL expert trainer.
  • 400+ Page PDF version with offline learning

Online Class+ One on One coaching + Exam + 100% Guarantee

$1299
  • 32 Hours Live Online Classroom.
  • Unlimited One on One coaching.
  • Official ITIL® Intermediate Exam voucher included.
  • Ebook with lifetime validity included.
  • Live case study and exercises.
  • 50+ practice questions and 2 simulation exams.
  • 100% Certification guaranteed.
Certified Professionals
Expert Trainers
Years of Cumulative experience
Countries

WHAT YOU NEED TO KNOW

Option 1. Accredited Ebook + One on One Coaching – $99

The ITIL® Operational support and analysis Ebook is an accredited training material that covers in depth all the concepts prescribed in the official ITIL® OSA syllabus. It is ideal if you want to learn the concepts of ITIL® OSA through self study. Along with the ebook we also offer a free one hour One on One online call with our Expert trainer for clearing all your questions.

Option 3. Live Online Class + Unlimited One on One Coaching + Certification Exam – $1299

The ITIL® Operational Support and Analysis Live online classroom includes a 32 Hour session, where an expert trainer will have a highly interactive training covering all the concepts of ITIL® OSA including all the processes of this stage. Post the training you will have unlimited one on one coaching ensuring he/she has all the required knowledge to clear the ITIL® OSA certification exam successfully.

A. The e-book has no expiry date. Once downloaded, it is valid for lifetime.

A. All our instructors are working professionals from the Industry and have at least 10-15 yrs of relevant experience in various domains. They are subject matter experts and are highly trained for providing online training so that participants get a great learning experience.

A. The ITIL® OSA certification course is a 32 hours live online classroom training which Includes The ITIL® OSA certification Exam with 100% Certification Guarantee.

A. If the candidate still has doubts after the training is over, he can contact the trainer and get his doubts cleared.

A. The ITIL® OSA Certification in Operational Support and Analysis is intended to enable the holders of the certificate to apply OSA Practices in resolution and support of the service management life cycle and specifically in the following key ITIL® process, role and function areas Event management, Incident management, Request fulfillment, Problem management, Access management, Service desk, Technical management, IT operations management, Application management.

ITIL® OSA: Introduction and Overview

Service management as a practice
The service value proposition
Optimizing operational service performance
The role of OSA processes in the life cycle
How OSA supports the service life cycle

Core Service Operation Processes

Event management

The purpose, goal and objectives of event management
Triggers, inputs, outputs and the process interfaces
Using critical success factors to check effectiveness
Employing active and passive monitoring tools

Incident management

Managing the incident life cycle
Identifying process activities, methods and techniques and how they relate to the service life cycle
Interaction with design services
Incident management involvement

Request fulfillment

Scope of the processes
The policies, principles and the request model concept
Dealing with service requests from users
How KPIs can verify effectiveness and efficiency of the request fulfillment process

Problem management

The objectives of the problem management process
Managing the life cycle of problems
Value to the business and the service life cycle
Identifying triggers, input and output to other processes
Analyzing critical success factors to check efficiency

Access management

Policies, principles and basic concepts
Managing authorized user access
Distinguishing access management and information management
Executing security and availability management policies
Challenges and critical success factors
Verifying effectiveness and efficiency

Service Desk

Establishing the service desk objectives
Organizational structures and staffing options
Providing a single point of contact
Measuring effectiveness and efficiency
Impact of service desk on customer perception
Reasons and options for outsourcing the service desk

Service Operation Functions

Functions of technical management, IT operations management and application management
How the functions contribute to OSA
Identifying the roles of each function
Distinguishing the objectives of each function
Analyzing the function’s activities

Technology Considerations

Generic technology requirements
Evaluation criteria for technology and tooling for process implementation
Planning and implementing service management technologies
Assessing and managing the project, risk and staffing for process implementation
Identifying the critical success factors and risks related to implementing practices and processes

 Implementation Considerations

Managing change in service operation
Examining implementation aspects of service operation and project management
Assessing and managing risk in service operation
Operational staff considerations in service design and transition
How to plan and implement service management technologies

 

A. Delegates willing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

A. Those who require a deep understanding of OSA processes and/or operational staff involved in OSA processes who wish to enhance their role-based capabilities.

ITIL® INTERMEDIATE CALENDAR

Course Day & Time Course Type Price
ITIL Service Strategy
Aug 4 to Aug 6
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL Practitioner
Aug 4 to Aug 6
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1099.00 Enroll Now
ITIL PPO
Aug 12-13 & Aug 26-27
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom $1299.00 Enroll Now
ITIL Service Design
Sept 1 to Sep 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL Practitioner
Sept 1 to Sep 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1099.00 Enroll Now
ITIL OSA
Sept 9-10 & Sept 23-24
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom $1299.00 Enroll Now
ITIL Service Transition
Oct 6 to Oct 8
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL Practitioner
Oct 6 to Oct 8
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1099.00 Enroll Now
ITIL RCV
Oct 14-15 & Oct 21-22
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom $1299.00 Enroll Now
ITIL Service Operation
Nov 3 to Nov 5
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL SOA
Nov 11-12 & Nov 25-26
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom $1299.00 Enroll Now
ITIL CSI
Dec 1 to Dec 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL MALC
Dec 8 to Dec 10
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now

Our Expert Trainers

FAQ 'S

A. ITIL®, formally an acronym for Information Technology Infrastructure Library, is a set of IT oriented detailed practices for IT service management (ITSM) that is mainly inclined towards managing IT services along with the requirements of business. ITIL® also plays an important role in compliance and to measure improvement.

A. ITIL® online classroom training is a live online classroom training which is conducted by expert tutors across the world for ITIL® candidates. It also includes ITIL® certification exam with 100% pass guarantee.

A. ITIL® intermediate capability module is a well structured module meant for  providing a different focus on IT Service Management.

A. ITIL® OSA, ITIL® SOA, ITIL® RCV, ITIL® PPO.

A. It is highly recommended that you attend an accredited training from a training provider like WorldLearnsHere. But if you are confident you already have the required knowledge we would suggest you take the simulation practice exam we offer and take the final certification exam. But if you are absolutely confident, then go right ahead and register for this exam.

A. That is a choice left for candidates they can either attend weekend batches organized on weekends else weekday batches (4 days in a week) as per their convenience. The candidates just needs to spend 5 hours a week for training.

A. The exam format is as follows:

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) – 70%

90 minutes’ duration

Closed book.

Try a sample paper

A. Your certificate will reach your email within 2-3 business days after writing the exam.

A. You will receive your results almost immediately after your online exam.

A. All our open house batches are Online live instructor led interactive sessions. We can organize for a physical classroom session in your organization if required

A. It is a form of classroom training provided over the internet. This provides students with the convenience of choosing the best location for studying and undertaking the exam.

A. Any device that has been connected to a reliable internet connection and has been installed with quality video codecs and drivers is required to enable students’ stream live training broadcasts sessions.

A. You will never lose any lecture. You can choose either of the two options: 1. View the recorded session of the class available in your LMS. 2. You can attend the missed session, in any other live batch.

A. You can pay by Credit Card, Debit Card or Net Banking from all the leading banks, we use PAYPAL as our payment gateway.

A. If in any case, you find yourself not satisfied, we will refund your money. No questions asked.

A. If you have any more questions, send us a mail at wecare@worldlearnshere.com. We promise to respond within 24 hours. If it is urgent, call us at +44 2037699096.

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