Click the drop down menu below, and select the computer operating system or mobile device that you’d like to see instructions for.Click the drop down menu below, and select the computer operating system or mobile device that you’d like to see instructions for.

Master ITIL® Service Offerings & Agreements with WorldLearnsHere

  • Free One on One Coaching
  • 100% Certification Guaranteed
  • Self Learning and Classroom learning options
  • Lowest Price Guaranteed

Get ITIL® Certified Now

Your Options for Mastering ITIL Service Offerings & Agreements

Free – Fundamentals of ITIL® Ebook

Free!
  • A MUST READ for everyone planning to do ITIL® Certification.
  • 100 Pages Fundamentals of ITIL® Ebook
  • Learn What is ITIL®, Why is ITIL® popular,About the ITIL® certification scheme and more

Accredited Ebook + One on One Coaching

$99
  • Accredited E-book covering in dept concept of the lifecycle stage.
  • 50 practice questions & 2 Simulation Exam.
  • Live case studies and exercises.
  • Life long validity.
  • One Hour One on One session with an ITIL expert trainer.
  • 400+ Page PDF version with offline learning

Online Class+ One on One coaching + Exam + 100% Guarantee

$1299
  • 32 Hours Live Online Classroom.
  • Unlimited One on One coaching.
  • Official ITIL® Intermediate Exam voucher included.
  • Ebook with lifetime validity included.
  • Live case study and exercises.
  • 50+ practice questions and 2 simulation exams.
  • 100% Certification guaranteed.
Certified Professionals
Expert Trainers
Years of cumulative experience
Countries

WHAT YOU NEED TO KNOW

Option 1. Accredited Ebook + One on One Coaching – $99

The ITIL® Service Offerings and Agreements Ebook is an accredited training material that covers in depth all the concepts prescribed in the official ITIL® SOA syllabus. It is ideal if you want to learn the concepts of ITIL® SOA through self study. Along with the ebook we also offer a free one hour One on One online session with our Expert trainer for clearing all your questions.

Option 2. Live Online Class + Unlimited One on One Coaching + Certification Exam – $1299

The ITIL® Service Offerings and Agreements Live online classroom includes a 32 Hour Live session, where an expert trainer will have a highly interactive training sessions covering all the concepts and processes that needs to be covered in this training. Post the training the participant will have unlimited one on one coaching ensuring he/she has all the required knowledge to clear the ITIL® SOA certification exam successfully. The online certification exam voucher is a part of the course price.

A: The e-book has no expiry date. Once downloaded, it is valid for lifetime.

A. All our instructors are working professionals from the Industry and have at least 10-15 yrs of relevant experience in various domains. They are subject matter experts and are highly trained for providing online training so that participants get a great learning experience.

A. The ITIL SOA online certification course is a 32 hours live online classroom training which also Includes The ITIL® SOA certification Exam with 100% Certification Guarantee.

A. The ITIL® SOA Certification in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management life cycle and specifically in the following key ITIL® process, role and function areas, Service portfolio management, Service catalog management, Demand management, Supplier management, Financial management for IT services, Business relationship management.
This certification also introduces and explores the implementation of SOA practices, as well as technology considerations.

 

Learning Unit 00 – Introductory Lesson
Learning Unit 01 – Introduction to Service Offering and Agreement
Learning Unit 02 – Service Portfolio Management
Learning Unit 03 – Service Catalogue Management
Learning Unit 04 – Service Level Management
Learning Unit 05 – Demand Management
Learning Unit 06 – Supplier Management
Learning Unit 07 – Financial Management for IT services
Learning Unit 08 – Business Relationship Management
Learning Unit 09 – SOA Roles and Responsibilities
Learning Unit 10 – Technology and Implementation Considerations
Learning Unit 11 – Summary, case studies, exam preparation and directed

A. Delegates willing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

IT Management

IT Finance Manager

Capacity Manager

Service Level Manager

Business Continuity Manager

Service Portfolio Manager

Supplier Relationship Manager

ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®.

Individuals requiring an in-depth knowledge of the ITIL® Service Offerings and Agreements processes.

A:If the candidate still has doubts after the training is over, he can contact the trainer and get his doubts cleared.

ITIL® INTERMEDIATE CALENDAR

Course Day & Time Course Type Price
ITIL Service Strategy
Aug 4 to Aug 6
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL Practitioner
Aug 4 to Aug 6
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1099.00 Enroll Now
ITIL PPO
Aug 12-13 & Aug 26-27
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom $1299.00 Enroll Now
ITIL Service Design
Sept 1 to Sep 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL Practitioner
Sept 1 to Sep 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1099.00 Enroll Now
ITIL OSA
Sept 9-10 & Sept 23-24
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom $1299.00 Enroll Now
ITIL Service Transition
Oct 6 to Oct 8
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL Practitioner
Oct 6 to Oct 8
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1099.00 Enroll Now
ITIL RCV
Oct 14-15 & Oct 21-22
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom $1299.00 Enroll Now
ITIL Service Operation
Nov 3 to Nov 5
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL SOA
Nov 11-12 & Nov 25-26
Sat-Sun 10:30 AM – 6:30 PM Two Weekends Online Classroom $1299.00 Enroll Now
ITIL CSI
Dec 1 to Dec 3
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now
ITIL MALC
Dec 8 to Dec 10
Fri-Sat-Sun 10:30 AM – 6:30 PM Weekend Online Classroom $1299.00 Enroll Now

Our Expert Trainers

FAQ 'S

A. ITIL®, formally an acronym for Information Technology Infrastructure Library, is a set of IT oriented detailed practices for IT service management (ITSM) that is mainly inclined towards managing IT services along with the requirements of business. ITIL® also plays an important role in compliance and to measure improvement.

A. ITIL® online classroom training is a live online classroom training which is conducted by expert tutors across the world for ITIL® candidates. It also includes ITIL® certification exam with 100% pass guarantee.

A. ITIL® intermediate capability module is a well structured module meant for providing a different focus on IT Service Management.

A. ITIL® OSA, ITIL® SOA, ITIL® RCV, ITIL® PPO.

A. It is highly recommended that you attend an accredited training from a training provider like WorldLearnsHere. But if you are confident you already have the required knowledge we would suggest you take the simulation practice exam we offer and take the final certification exam. But if you are absolutely confident, then go right ahead and register for this exam.

A. That is a choice left for candidates they can either attend weekend batches organized on weekends else weekday batches (4 days in a week) as per their convenience. The candidates just needs to spend 5 hours a week for training.

A. The exam format is as follows:

Multiple choice examination questions

Eight questions per paper

28 marks required to pass (out of 40 available) – 70%

90 minutes’ duration

Closed book.

A. Your certificate will reach your email within 2-3 business days after writing the exam.

A. You will receive your results almost immediately after your online exam.

A. All our open house batches are Online live instructor led interactive sessions. We can organize for a physical classroom session in your organization if required.

A. It is a form of classroom training provided over the internet. This provides students with the convenience of choosing the best location for studying and undertaking the exam.

A. Any device that has been connected to a reliable internet connection and has been installed with quality video codecs and drivers is required to enable students’ stream live training broadcasts sessions.

A. You will never lose any lecture. You can choose either of the two options: 1. View the recorded session of the class available in your LMS. 2. You can attend the missed session, in any other live batch.

A. You can pay by Credit Card, Debit Card or Net Banking from all the leading banks, we use PAYPAL as our payment gateway.

A. If in any case, you find yourself not satisfied, we will refund your money. No questions asked.

A. If you have any more questions, send us a mail at wecare@worldlearnshere.com. We promise to respond within 24 hours. If it is urgent, call us at +44 2037699096.

Contact Us